Inbound customer service call centers will receive all incoming phone calls that are related to a product whether it's an order, question, payments or complaint.
Outbound customer service means calls that originate from a company to a customer from a live person. These calls can be to follow up on a customer contact, schedule services, offer additional products, and update customer information or survey customers. As opposed to telemarketing activities, outbound customer service focuses on enhancing an existing relationship with a customer or potential customer rather than merely selling goods or services.
We offer end to end application processing solution combined with field verification services to telecommunication companies. It includes forms collection or pick up, processing, scanning, storage, tele verification and field verification. We also offer collection services which include both telecalling and field collections.